Damage Policy

Damage that is caused in the Halls of Residence and associated areas (communal kitchens, laundry, lifts, staircases and grounds) detracts from the quality of life at Lulworth Student Company for our current and future tenants. In order to maintain the facilities, it is necessary for us to charge for repairing any damage that is caused. Please check page 14 of your Tenancy Agreement for Damage Charges. These costs are approximate and may vary depending on the situation. Damage will be repaired as soon as possible. All non-emergency repairs will be carried out at any time between 8.30am and 4.30pm, Monday to Friday.

Responsible tenants will be subject to disciplinary action if the damages are found to have been intentional or caused as a result of improper behaviour. All such damages should be reported promptly.

When we are made aware of an issue in your accommodation we investigate thoroughly to find out whether it has been caused by general wear and tear or deliberate or accidental damage. If damage is caused by wear and tear, you won’t be charged. If we think the damage has been made on purpose a picture will be taken and we will notify you by email with details of the damage and cost.

Damage to a student bedroom during the tenancy

If damage occurs in your bedroom, you will receive a letter from the Accommodation Services Manager indicating the estimated cost of the damage. An invoice will then be sent out to you. If the charge is under £100 the fine has to be paid within 5 working days. If the fine is over £100 a payment plan can be discussed with the Accommodation Office Manager.

Damage to communal areas during the tenancy

We understand that no one wants to be charged for something they haven’t done and the only way this can be resolved is if whoever is at fault takes responsibility and owns up to causing damage. Failure to do so will result in a communal damage charge.

  • If damage occurs in communal areas in your Residence then the Accommodation Office Manager will investigate informally at first by asking a few questions in the hall to try to identify the culprit. The given information will be treated confidentially as far as possible.
  • If no one has been identified as causing the damage, the Accommodation Office Manager will then issue a notice of damage charge which asks students to come forward with any information so that the person/s who caused the damage may be charged. The notice also gives an idea of the cost of rectifying the damage. At this point, this may only be an estimated cost.
  • If relevant information is given after discussions and possibly interviews, those responsible for the damage are identified, then the cost of repair or replacement will be charged to them.
  • If individuals are not identified, then the cost of the damage is divided up between the tenants of the flat/section.

An invoice is sent out by email from the Student Accommodation Reception. If the charge is under £100 the fine has to be paid within 5 working days. If the fine is over £100 a payment plan can be discussed with the Accommodation Office Manager.

Please note that the damage charges made during the tenancy will not be deducted from your security deposit. An appeal against the charge should be made by email to the Accommodation Office Manager within 48 hours of receiving the charges.

Damages after returning the key/end of tenancy

Please note that due to the high volume of inspections Union House Management has to undertake at the end of your tenancy, there may be a delay of up to 28 working days before we are able to notify you of any damage charges. Once you were notified, you have 5 working days to appeal the charges, by sending us an email to info@lulworthstudentcompany.co.uk