Find A Room

Booking & Cancellation policy

Securing your accommodation

In order to secure your room a holding amount/ advanced payment of £170 is required. ( The holding fee will will turn in to your damage deposit from the start of your tenancy ). 

To secure a room, we require all applicants to have a UK guarantor. Please ensure before applying, if you have a UK guarantor. Your guarantor must be aged 21 or over; not a full-time student; or a current resident in a UHM property. Please get in touch with us, if you find yourself unable to provide a guarantor.

Cancelling your Booking

You may cancel your booking by writing or sending an e-mail to us at info@lulworthstuentcompany.co.uk, at any time. 

Bookings made prior to 31st April.

After signing the Tenancy Agreement, you may cancel your booking by writing or sending an e-mail. You will be released from the contract with no further liability. We will return any payments made including the holding amount/ advanced payment over £150.

Bookings made on or after the 1st May cancelling before the 31st July.

You may cancel your booking by writing or sending an e-mail to us an email, at any time during the 14 days after we send you an e-mail confirming your booking is completed. If you do that, we will make no charge and will return any fees or any payments of advance rent back to you.

Provided the 14 days Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room, or you enter into a new Tenancy. If a replacement Tenant is found for your Room before your start date, we will release you from your Tenancy Agreement on the date seven days after the new Tenant’s Tenancy Agreement is signed. If a replacement Tenant is found for your Room after your start date, we will release you from your Tenancy Agreement from the start date of the replacement Tenant’s new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £60.00 to cover if you have booked directly with us, if you have booked through 3rd party your fees will be 5% of the contract value (damage cost if applicable).

Bookings made on or after the 1st August and before the Tenancy Start date.

You may cancel your booking by writing or sending an e-mail to us an email, at any time during the 72 Hour after we send you an e-mail confirming your booking is completed. If you do that, we will make no charges and will return any fees or any payments of advance rent back to you.

Provided the 72-hour Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room, or you enter into a new Tenancy.

If a replacement Tenant is found before the Tenancy start date and before you collected your keys, we will return any payment made to us apart from the £150 holding amount/ advanced payment.

If you have already collected your keys you will be charged £60.00 to cover if you have booked directly with us, if you have booked through 3rd party your fees will be £60 + 5% of the contract value (damage cost if applicable).

Cancelling as you do not receive your VISA our your GRADES

If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades or; have been rejected your VISA, you may be eligible to be released from this agreement. You will need to supply us with a copy of:

  • a written rejection letter from your chosen university/college or UCAS or screenshot of your UCAS status which confirms that the required results were not achieved or, your VISA rejection letter
  • a copy of the proof by UCAS adjustment or a copy of your rejection letter from the embassy or visa office.

These document(s) must be received by us within 3 calendar days from the date your results are published/ receiving your VISA rejection letter. Please email the documentation to info@lulworthstudentcompany.co.uk. On receipt of the required documentation it will be verified and, provided we are satisfied, we will release you from your Tenancy Agreement and refund any deposit or advance rent paid in full via a written cheque.

Image Disclaimer

All images are for illustrative purposes only and are not intended to be relied upon for, nor to form a part of any contract unless specifically incorporated in writing into the contract.