Every support/maintenance request you send becomes a ticket at our helpdesk. The helpdesk will categorize and prioritize tickets and assign them to the right people in our team. Just click on “new support ticket” and fill out the form or “check ticket status” to check how your ticket is been handled.
Every ticket in Freshdesk follows our SLA policy and the ‘due by’ time is driven by their priority. And when a ticket becomes overdue, your helpdesk will make sure that the agent is notified of it.
Our unique help desk service is where our team meet students. Our help desk service makes sure that our team is able to support students with minimum fuss and at the same time, driving up efficiency & productivity.
Which means happier students, all thanks to a stunningly efficient service desk.
You can of course call our helpdesk 01202 290 244 or just pop in into our reception and report your issue, the LSC Team will be happy to help you.