Booking & Cancellation policy
Securing your accommodation
In order to secure your room a holding fee payment of £170 is required. ( The holding fee will will turn in to your damage deposit from the start of your tenancy ).
Cancelling your Booking
Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or sending an e-mail to us at firstname.lastname@example.org, at any time during the 72 hours after we send you an e-mail confirming your booking is complete (the “72 Hours- Cooling Off Period”). If you do that, we will make no charge and will return any fees or any payments of advance rent back to you.
Provided the 72-hour Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a new Tenancy. If a replacement Tenant is found for your Room before your start date, we will release you from your Tenancy Agreement on the date seven days after the new Tenant’s Tenancy Agreement is signed. If a replacement Tenant is found for your Room after your start date, we will release you from your Tenancy Agreement from the start date of the replacement Tenant’s new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £60.00 to cover if you have booked directly with us, if you have booked through 3rd party your fees will be 5% of the contract value ( damage cost if applicable).
No Place No Pay – If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from this agreement. You will need to supply us with a copy of:
- a written rejection letter from your chosen university/college or UCAS or screenshot of your UCAS status which confirms that the required results were not achieved; or
- a copy of the proof by UCAS adjustment
These document(s) must be received by us within 5 calendar days from the date your results are published. Please email the documentation to email@example.com. On receipt of the required documentation it will be verified and, provided we are satisfied, we will release you from your Tenancy Agreement and refund any deposit or advance rent paid in full via a written cheque.
All images are for illustrative purposes only and are not intended to be relied upon for, nor to form a part of any contract unless specifically incorporated in writing into the contract.