Booking and Cancellation Policy
Securing your accommodation
In order to secure your room you are required to pay an Admin Fee of £120 and a Deposit of £300. The payment can be made either by bank transfer or by card over the phone / at the reception of your Residence.
The Admin fee is non-refundable. The deposit is refundable at the end of your tenancy – please check your Tenancy Agreement for more details.
Cancelling within a 7 day period (7 day ‘cooling off period’)
If you have not collected your keys to your chosen residence, you may request to cancel your booking in writing or email to the General Manager at your chosen location at any time during the 7 days after you have signed your Assured Shorthold Tenancy Agreement (AST). Once we have received this request in writing, we will confirm receipt of your cancellation and refund your booking fee and deposit of £420 back to you.
Cancelling before 3rd August 2018
Outside of the 7 day cooling off period and prior to 3rd August 2018, you may request to cancel your booking in writing or email to the General Manager at your chosen residence. Once we have received this request in writing we shall confirm receipt of your cancellation. We will retain your booking fee of £120 as we will have to re-sell your room to somebody else, however your AST will be terminated and no other fees will be applicable.
Cancelling after 3rd August 2018
Outside of the 7 day cooling off period and after the 3rd August 2018, you may request to cancel your booking in writing or by email to the General Manager at your chosen residence. You will be fully responsible for finding a suitable replacement student to take over your AST. Only when a suitable replacement has been found and confirmed by the General Manager will we release you from your AST, however, we will retain your booking fee and Deposit of £420.00 if you have not yet collected your keys to the residence.
The Student Housing Company has the right to charge £100.00 if you have already moved into your accommodation to cover the costs of cleaning and preparing the room and new documents for the replacement student.
You may cancel your booking by sending an email to firstname.lastname@example.org.