Booking and Cancellation Policy

Securing your accommodation

In order to secure your room you are required to pay an Admin Fee of £120 and a Deposit of £300. The payment can be made either by bank transfer or by card over the phone / at the reception of your Residence.

The Admin fee is non-refundable. The deposit is refundable at the end of your tenancy – please check your Tenancy Agreement for more details.

Debit/Card fees

If you pay your Booking Fee and rent using a Debit Card there will be a surcharge of 1%. If you pay using an UK Credit Card there will be a 1.5% charge on the total amount being paid. If you pay using an International/ Non-EU Card a 2% charge on the total amount will apply.


If you decide to cancel your booking before signing your contract, you will be refunded the full amount of your Deposit.

If you already signed your Tenancy Agreement you can still cancel your accommodation, as long as you send the cancellation email 14 days before your tenancy starts. A £70 cancellation fee will be deducted from your deposit.

Once you have signed your Tenancy agreement and collected your keys you cannot cancel your tenancy, however you can transfer your obligations to someone else who is eligible to live at the property with the Landlord’s agreement. We are happy to help you to find a replacement, however Union House Management is not obliged to find you a suitable person to take over your tenancy.

Replacement tenant must be 18 years old and enrolled as a full time student in a university or college. The incoming tenant must enter into a Tenancy Agreement with Union House Management and pay sums due within this agreement.

Refunds due will not be processed until the replacement taking over the contract has signed the Tenancy Agreement and paid the sums due; a £50 cancellation fee will be deducted from your deposit.

In case that you cannot find someone suitable to take over your contract, you will be responsible for paying the full rent until the end of your contracted time.

Our terms and conditions require you to sign your contract and send the relevant documents within 14 calendar days of receiving the Tenancy Agreement. If we don’t receive the contract and the rest of required documents (except the enrolment/acceptance letter from your university/ college which can be send to a later date), Union House Management may cancel your booking, giving notice by email. A £70 cancellation fee will be deducted from your deposit of £300.

You may cancel your booking by sending an email to